1. Return Window

 

We offer a 3-day return policy for items with manufacturer's defects only. This means you have 3 days after receiving your item to initiate a return if the item is defective.

 

2. Eligibility for Return

 

To qualify for a return, the item must be:

- Found to have a manufacturer's defect.
- Unused, with original tags, and in its original packaging.
- Accompanied by the original invoice and any other attached document receipts as proof of purchase.

 

3. Non-Qualifying Returns

 

We will not accept returns for issues arising due to incorrect installation, misuse, or mishandling by the customer. We also do not accept returns for:

- Custom products such as special orders or personalized items.
- Personal care goods.
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.

Please ensure that you inspect and verify the item’s condition before signing the acknowledgment of receipt in good condition.

4. Initiation of a Return

 

To initiate a return, contact us at support@joche.com.ng. Please include your order number, proof of purchase, and a brief description of the defect. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how to send back your package. Returns without prior approval will not be accepted.

5. Damages and Issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and address it promptly.

6. Exchanges

 

For the quickest service, we suggest you return the defective item and make a separate purchase for the new item, after the return is accepted.

7. Refunds

 

Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

8. Questions

 

For any questions or concerns about our return policy, please contact us at support@joche.com.ng